Customer Experiences with your Healthcare Provider
When a patient comes into a healthcare provider’s office they have high expectations. Price is not their number one factor, only 8% of people say healthcare costs matters more than personal experience. A patient will more than likely recommend their healthcare provider if their personal experience in the office is above satisfactory. The smallest courtesy of handing a patient a printed summary of their visit as they leave has 88% of patients saying they will definitely be coming back to that particular healthcare provider.
This infographic from Ciproms Inc. breaks down what patients look for in their personal healthcare providers that will cause them to come back and tell their friends.