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6 Chronic Care Management Software Companies That Can Help Your Practice

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CCM Software Can Help Increase Your Practice’s Revenue

I have come up with a list of 6 Chronic Care Management Software companies that can help you with your practice’s Chronic Care Management (CCM) program. They are in no particular order, and there are many more out there. Consider this a starting point as you try to find the right company for your needs.

As you know, Medicare’s Chronic Care Management Program helps medical practices with patients that have chronic illnesses get paid for services like phone calls, coordinating with other providers, and checking on medications. These services have always been done by providers, but they were never permitted to bill for them.

Well, now healthcare providers can get paid for CCM using CPT code 99490. But practices have to meet the CCM billing requirements if the code before they can bill, which are very specific.

Regardless if you are using a paper charts or have electronic health records, practices find it difficult to track all the time spent managing the patient, which is a key requirement. Even if you are using an EHR, they are just not very good in this area.

New CCM software companies have come to the rescue to help practices document all that is required to bill 99490 properly, and they can offer much more that your EHR or paper system can provide.

Signallamp Health

Software created by Signallamp works with your practice’s existing EHR system to develop an IT framework to work as an extension of your practice. The program helps identify eligible CCM patients and provides them with educational materials on management of their chronic conditions. A nurse is assigned to your practice and acts as a go-between for both the practice and the patient to ensure successful adherence to CMS communication guidelines for reimbursement.


Delivering both technological solutions and staffing resources to businesses, CSC can provide your practice with technology needed to capture patient information and coordinate care and monitoring, all while meeting CPT 99490 requirements. They offer a variety of patient outreach services including phone calls, texts, and video conferencing capabilities. They also assist in creating a comprehensive care plan for each patient, enabling healthcare providers to establish treatment goals and share crucial information with the patient.


Specifically designed to manage chronic care patients, ChronicCareIQ integrates into your existing practice software to automate time tracking of non-face-to-face patient care. A central dashboard featuring patient-reported health information and alerts allows providers to more effectively treat pressing patient issues remotely while keeping track of billable time.


Combining technology with 24/7 nursing support, Caresync makes it easy for patients to access care online and by phone through constant access to clinical health assistants. They also work with your practice to develop a comprehensive care plan for your CCM patients that can be shared with all providers involved in care. For providers, Caresync provides monthly reports and all documentation required by CMS for reimbursement through the program. For more complicated patients, Caresync can also integrate wearable medical devices and health trackers for remote monitoring of your patient’s condition.


ThoroughCare provides tools to help your practice manage CCM patients in-house, including a web-based technology platform that’s HIPAA compliant. The program walks providers through the creation of a patient-centered care plan, making it possible to track time spent with the patient, reviewing patient labs or making changes to the care plan. Providers can also access a detailed time log for each patient in case of audit. Billing reports can be created that include all patients for whom monthly claims can be submitted.


The technology created by CareMerge integrates with your practice’s existing EHR to merge communication and care coordination among providers and CCM patients. Their product helps providers create and manage the Medicare required care plan, keep track of time and required communication with patients, and run automated, comprehensive reports detailing your practice’s efforts toward Medicare CCM compliance.

Is your practice using a Chronic Care Management Software solution? If so which one? Let me know in the comments below.

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is a 20 year veteran of healthcare having managed medical practices. He advises medical practices, physicians and practice administrators on how to run their practice and manage their medical billing and revenue cycle management. Manny speaks, blogs and makes videos at www.CaptureBilling.com, a blog that is tops in the medical billing and coding field. READ MORE

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7 Responses to 6 Chronic Care Management Software Companies That Can Help Your Practice

  1. We started out with one of the vendors on your list. The product was OK, but was too rigid for our practice and adding new patients was painful. After about six months, we decided to make a change and ultimately decided to go with CareHarmony. The difference is night and day.

  2. This is really a nice list of Chronic Care Management Software Companies. But here I want to introduce Humhealth ( https://www.humhealth.com ). Humhealth is a Michigan based leading Chronic Care Management Software company.

    The highlights of Humhealth’s software include Self-assessment and monitoring of disease condition by patients. Questionnaire based assessment tool for clinical staff that can be used to provide CCM and complex CCM services.

  3. BON HealthWatch is unique in the CCM world because it’s a quick, easy, and personalized ‘voice’ solution simply calling patients up on the phone, in any language, on any regular scheduled basis, and asking them questions specific to their care plan, then routing the responses appropriately. We don’t use smartphones or computers, as many seniors don’t have them, and spoken voice can be more remembered and ubiquitous for them, especially if they cannot see.

  4. ChronicWatch Management has more than 12 years of experience in the Healthcare Industry. We develop CCM (Chronic Care Management) Software for independent living patient engagement using Information and Communications Technologies. Since 2011, our mission has been to increase the quality of life for the elderly experiencing chronic illnesses.If you’re a looking for Healthcare software company for more exposure, click on http://chronicwatch.com/chronic-care-management.html

  5. There are many players in the CCM space. Our practice elected to go with CareHarmony after evaluating many options, including a few on your list. With Macra coming, CCM is just the start. We felt it was best to go with a solution that would be there with us for years to come. I’m sure there are plenty of good vendors out there, but they were best for us. http://care-harmony.com/

  6. Manny,

    My Previous employer SAICLE ONE SOLUTIONS and now CARISEHALTH to have an excellent product on CCM Program. In fact they are working very closely with Medicare.

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