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Healthcare IT | Doctors as Technologists

Health Insurance Companies Process 1 in 5 Claims Wrong

Healthcare IT – Doctors as Technologists

Do you see yourself as a technologist? You’re already a card-carrying scientist, surrounded by the tools of your trade; scales, centrifuges, and the age-old sphygmomanometer. The thing is, you need help to do more and more work with less and less time. Technology is the way you can get the assistance you need.


A trip to the doctor’s office can be rife with healthcare IT. It begins with the process of making or changing an appointment. Increasingly patients avail themselves of clinic websites where they can leave a message for a nurse, request a prescription refill, and make or change their appointment. Or patients can call a HIPAA-compliant 24/7 hotline to perform these activities at any time.

Doctors are increasingly offering patients the option of video conference visits for certain situations, such as monthly or quarterly prescription checks. This doesn’t only save your time and patient time, it also provides a way to prevent patients from exposing themselves to healthcare associated infections. Along the same vein, patients who do come into the office may be met with a sign-in solution that’s designed to prevent the spread of contagious illnesses.

Meanwhile, laptops and tablets in every patient room provide easy access to patient information, current prescriptions, and test results. All of this data takes up server space and ultimately needs to be shareable, in particular, to prevent multiple layers of data entry which exponentially increases the potential for error. Thus, the cloud storage solution is a significant purchase in healthcare IT. Data security and HIPAA compliance loom large in this buying decision.

The App and I

Gamification entered the healthcare arena years ago. This is the process of using weight loss apps and fitness trackers to monitor goals and provide incentives to patients. The apps collect data that enables doctors to work with patients on dietary and fitness goals by letting the facts do the talking.

This year, to step things up a notch, the American Diabetes Association of Illinois issued the Venture to Stop Diabetes Challenge. The campaign with its $10,000 prize is a call to “develop new strategies and technology that address the problems facing the diabetes community.” With many exciting entries, the final six were invited to present in Chicago. In addition to using apps and gamification as part of a program, some companies introduced entirely new takes on device-enabled diabetes management, such as:

  • Integrating a blood glucose meter with a smartphone
  • Combining an activity tracker with a glucometer and wireless blood pressure monitor
  • Creating an artificial pancreas system that delivers insulin to the body

These types of technologies, when adopted by patients, provide healthcare professionals with ever more powerful ways to combat nutrition-related illnesses and diseases.

I Robot?

Robots in the office can’t be far behind — and we’re not just talking about telesurgery, which was once the realm of only the best-funded hospitals. Think smaller. Think…Tickle Me Elmo, except somewhat more expensive. The MEDi Robot with a price point of $15,000 helps to distract kids during inoculations. Think back to the child who required three nurses and both parents to hold him down for a shot. You might give this kid-sized ‘bot a nod once the cost gets below $1,000.

Last year, with the expectation that the U.S. might “face a 65,000 shortage of primary-care physicians by 2025,” healthcare robots were seen as a necessary part of healthcare technology. Rolling robots in hospitals started their rounds, assisting with in-patient checks like a video conference on steroids. One such device at the Ronald Reagan UCLA Medical Center “can navigate itself between patient bedsides…and swivel its screen 170 degrees, allowing it to turn and face multiple people in the same room.”

That was a camera and screen on wheels. This year we met Sophia, designed to serve in health care, therapy, education, and customer service jobs. She’s just in the prototype stage at this point but already boasts 60 facial expressions.

Whether we’ll come to rely on a battalion of Sophias in the future remains to be seen, but for right now you know how much work is on your plate, and whether your staff is over-extended. Let a virtual medical receptionist handle your phones, so you and your team can focus on the terrified toddler in room three. As health technology continues to expand, so will its processes and solutions making it easier for doctors and patients alike.

What technology are you using in your medical practice? Tell us about it in the comments below.

Tim Sistrunk

Tim Sistrunk writes for Continental Message Solution, a leading call center and live answering service serving the communication needs of healthcare professionals around the world.

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2 Responses to Healthcare IT | Doctors as Technologists

  1. Medical billing provides outstanding service. Medical billing is best for the healthcare industry. Your outsourced medical billing service can save you a great deal of time and filters out the information that’s really necessary for you.

  2. The medical technologist collaboration plays a role in patient management, especially through the tests and procedures for diagnosis and treatment of diseases that affect it.

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